WSFS, Systems Engineer, Wilmington, DE — 2015 - Present

  • Provision compute and storage resources via EMC, UCS, & vSphere management consoles

  • Design new and improve existing data center automation using PowerShell, PowerCLI, SQL

  • Deprecate Windows 2003 servers via sourcing alternate applications and workflows

  • Stage UCSE modules for ISR deployments during branch network refresh.

  • Make and Maintain positive rapport with vendors while collaborating on installation and troubleshooting tasks

  • Launch new application delivery method to migrate users from Citrix to RemoteApp

  • Provide excellent customer service when taking ownership of and resolving Tier III incidents

  • Manage multiple short and long-term projects, their relevant change requirements and documentation

  • Train and Delegate duties to new team members and interns

    NextGen Healthcare, Technical support Engineer III, Philadelphia, PA — 2014 - 2015

  • Scripted MSSQL tasks that enabled users to have test environment and daily SQL backup

  • Improved monitoring by working with Dell engineers to customize Orion Solarwinds

  • Collaborated with team members to address tickets escalated to Tier III

  • Monitored multiple data centers for application availability and hardware resource contention

  • Provisioned resources as needed while participating in standard change process

  • Ensured hosted environments remained HIPPA compliant Independent Contractor, Philadelphia, PA — 2002 - 2004, 2011 - 2012

  • Architected server, client, and network designs for small Law Firms

  • Built custom desktops & servers leased to clients with support contracts

  • Provided IT solutions for clients to assist in growth while minimizing cost

  • Supported clients both remotely and on site with a 24 hour SLA